Troubleshooting FAQs
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General
My 2.4Ghz Wi-Fi connection is gone what do I do?
Most modern day routers have both 5Ghz and 2.4Ghz bands available, and while settings like this shouldn't disappear your user manual for your router should have directions on enabling the 2.4Ghz band. If you are facing difficulties call your internet service provider and they should be able to resolve the issue quickly.
Tried Everything and Still Need Help
We're sorry to hear that you are having difficulty with your motorized window treatments. Not to worry, our customer care team is here to help! Give them a call at 800-800-3329 for more help
Products
My Motorized Products lost connection to the remote?
If your remote has lost connection, first ensure the remote battery is working. If the battery and remote are working try reconnecting the shade to the channel it was last functioning on. Follow this video for a simple guide on how to pair your shades to your remote.
My Shades are Making a Noise What do I do?
Your shades should not be making regular noise other than the sound of the motor opening and closing the shade. If the window treatment beeps during operation this is an indication that the shade needs to be charged. If the motor is making a noise
other than that we recommend giving us a call at 800-800-3329.
App and Hub
I can't Login to the App what do I do?
Ensure that you are using the correct email address and password. If this still isn't working click the forgot your password button and enter the email that you signed up with. You should receive and email with instructions to reset your password.
I don't see Motorized Products I set up in the App?
Check the connection of your 3 Day Blinds smart hub and ensure that the smart hub is still in the app. If the smart hub has lost connection, reconnect the smart hub to the app. This video will offer assistance in reconnecting your hub to your app.