Troubleshooting FAQs

Most modern day routers have both 5Ghz and 2.4Ghz bands available, and while settings like this shouldn't disappear your user manual for your router should have directions on enabling the 2.4Ghz band. If you are facing difficulties call your internet service provider and they should be able to resolve the issue quickly.

Your shades should not be making regular noise other than the sound of the motor opening and closing the shade. If the window treatment beeps during operation this is an indication that the shade needs to be charged. If the motor is making a noise other than that we recommend giving us a call at 800-800-3329.

Ensure that you are using the correct email address and password. If this still isn't working click the forgot your password button and enter the email that you signed up with. You should receive and email with instructions to reset your password.